All orders to the continental US are shipped by USPS Priority Mail or Fedex Ground. Orders are processed and shipped within 1- 2 business days from our workshop in Seattle. Occasionally, during the busier times of the year, it may take us a little longer as we make every candle fresh just for you so that you have the best possible candle experience. Transit times vary from 2-5 business days (west to east coast). We do not offer express or overnight shipping, so please plan ahead when ordering for a gift or event. Orders going to Alaska, Hawaii, and outlying territories may take longer and shipping rates are determined by destination/weight of package. Shipping time does not include pre-ship order processing.
We only collect sales tax for purchases being shipped to destinations within Washington state.
We put a lot of effort into making sure all orders that leave our shop are in tip top shape. All sales are final, but we will be happy to replace or refund for orders or portions of orders damaged during transit or if we shipped the incorrect product to you. The decision to replace or refund will be at our discretion. In all cases, we must be notified within 5 days of your receipt of shipment for refunds/replacements to be honored.
To request a refund or replacement, please send an email to firstname.lastname@example.org with the following information:
- Order number
- Your Name and address
- Description of damaged product(s)
- Photos of the damaged product(s)
- Legible photo of the shipping label
Upon receipt of your email we will provide further instructions to complete your return or replacement as promptly as possible.